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Privacy Policy

Learn how we collect, use, and protect your personal information.

1. Privacy Policy

First of all, it is important to highlight that your information is invaluable to us at MultLeads. Our goal is not only to handle it securely and responsibly but especially to respect your decisions.

Using our website, accessing our mobile platform, logging into our secure environment, or providing data physically in stores does not mean you are transmitting all your data to us. You authorize us to handle only the personal information you choose to share.

The information collected, always authorized by you, facilitates the use of our physical and digital platform and provides a more pleasant and personalized experience. MultLeads is committed to safeguarding your privacy and protecting your personal data.

The objectives of this policy are:

  • Clarify the reason for collecting this information and in what situations MultLeads may use it.
  • Reaffirm our commitment to safeguarding your data, which will not be shared with third parties, except with companies in the same economic group or service providers that protect your data.

This document is also part of the Platform Terms of Use, which define the concept of our digital environment. Our Privacy Policy will apply whenever you use our online or offline services that involve the collection of personal data.

Our user service area includes:

  • Websites (including secure login areas), apps, and social networks associated with MultLeads;
  • Customer service via phone, messaging apps, or the internet;
  • Physical points of sale and sponsored events.

You accept our Privacy Policy when you:

  • Register on our website or app, regardless of whether you make a purchase;
  • Access our social networks, respond to emails, or interact via WhatsApp or similar apps;
  • Provide data in person at our stores, events, or via phone/message.

Although acceptance of our Privacy Policy occurs in the cases above, it is important to reiterate our commitment not only to secure retention and maintenance of your personal data but especially to respecting your choices. Only the data you authorize will be collected, except for required cookies, which do not collect personal information but only essential data for the functionality of the digital environment. However, your choices may also include not accepting our Privacy Policy. We reaffirm that we do not access unauthorized data. Still, in case of non-acceptance, we will not be able to provide you with personalized services. If you do not wish to agree to our Privacy Policy, please inform us. We are happy to clarify any concerns that may seem unclear so we can establish a long-term relationship. Ultimately, MultLeads seeks to create an open and easy-to-understand channel for you, the user and recipient of this document. Therefore, even though we aim to clarify important points below, such as the types of data collected, storage methods, among others, we are always available to resolve any doubts, even if not directly related to this Privacy Policy.

1.1 Where is personal data collected?

It is important to highlight that the purposes for collecting personal data generally fall into two categories: the first concerns the essential nature of the information for the proper functioning of the system (essential and anonymous data), and the second concerns the collection of data, which may or may not be anonymous, with the aim of personalizing the user experience.

As a result, essential and anonymous data will always be informed, and personal data – which may be safely and permanently anonymized – may be collected to enhance the experience and ensure the proper functioning of the platform. Personal data may be collected in the following interactions with MultLeads:

  • Website: Website: websites owned by MultLeads, including email registrations or third-party social media platforms like Facebook, Instagram, Twitter, etc., where MultLeads is present.
  • Mobile Apps: Mobile Apps: smartphone and/or other mobile device apps maintained by MultLeads or its partners.
  • Ads: Ads on third-party platforms: by clicking on ads, the user may allow anonymous data collection for more personalized interaction.
  • Interactions: Ongoing interactions: through recurring interactions, even with anonymized or non-anonymized data, we may better understand your preferences and deliver personalized content.
  • Physical Collection: Collection in physical locations: in physical stores, via retail partners or promotional events, we may collect data through non-standardized paper forms.

Regarding content shared by the user about MultLeads on social networks, we emphasize that such publication is done exclusively by the user on their personal profile. Therefore, MultLeads has no control over such data sharing.

1.2 What is the reason for data collection?

First of all, it is important to recall that MultLeads prioritizes respect for the user's opinion and will. However, questions may still arise regarding the reasons for collecting personal data. Although previously explained, MultLeads once again clarifies that the reasons for data collection are divided into two types: essential and anonymous data, which ensure the proper functioning of a digital platform, and, secondly, the collection of anonymous or non-anonymous data, intended to personalize an environment that is pleasant and more aligned with the user's preferences.

1.3 Legal basis for data collection

Law No. 13.709/2018 and its subsequent amendments, known as the General Data Protection Law (LGPD), as stated in Article 1, came to regulate the 'processing of personal data, including in digital media, by a natural person or by a legal entity of public or private law, with the aim of protecting the fundamental rights of freedom and privacy and the free development of the personality of the natural person.' It is important to observe that, although the prior existence of a regulation already qualified the need for regulation, the foundational principles of data collection, which can even be found in the Federal Constitution of 1988 and the Civil Code, are consent, legitimate interest, and the proper execution of contracts.

Federal Constitution of 1988 and the Civil Code establish that the legal basis for processing personal data is consent, legitimate interest, and the regular execution of contracts.

1.4 Types of data collected and usage

1.4.1 Website Users

  • O acesso ao Website da MultLeads implica na coleta mínima de dados para garantir uma experiência de navegação funcional. Utilizamos cookies — identificadores que permitem reconhecer seu navegador ou dispositivo — para registrar dados como páginas acessadas, recursos utilizados e frequência de visitas. Esses dados são anônimos. Ao não autorizar esses cookies, o acesso completo ao site poderá ser comprometido.
  • Cookies obrigatórios (estritamente necessários): não coletam dados capazes de identificar o usuário. São excluídos automaticamente após o uso (cookies de sessão).
  • Cookies funcionais: coletam dados de forma anônima com o objetivo de manter o funcionamento correto da navegação e lembrar preferências como idioma. Também são chamados de cookies técnicos.
  • Cookies analíticos: agregam informações anônimas sobre a navegação. Sem eles, funcionalidades como análise de desempenho podem ficar comprometidas.
  • Cookies de desempenho: permitem contar visitas e fontes de tráfego para entender e melhorar a performance do website.
  • Cookies de publicidade: coletam dados que não são compartilhados com terceiros fora do Grupo Econômico da MultLeads. Eles ajudam a oferecer anúncios personalizados e relevantes, sendo também conhecidos como cookies de marketing ou rastreamento.

Legalmente, não precisaríamos solicitar sua permissão para o uso de cookies funcionais e analíticos, mas respeitamos sua decisão. Ressaltamos que podem existir cookies de terceiros já instalados em seu navegador, sobre os quais a MultLeads não possui controle. Esses cookies podem continuar coletando dados mesmo após você sair do nosso site.

1.4.2 User's expressed interest

Nã o tenha dú vidas que nó s, da MultLeadas, sempre iremos buscar um meio de chamar sua atençã o, e, quando você demonstrar interesses em nossas publicaçõ es, seja acessando nossos anú ncios, publicidades e até mesmo informativos, ou seja por intermé dio de seu cadastro pessoal em nosso Website, além dos dados essenciais e anô nimos, poderemos solicitar seu consentimento para compartilhar dados analı́ticos, onde nã o constará quaisquer informaçõ es pessoais, objetivando somente a possibilidade de produzirmos um conteú do personalizado para você, mas, també m, poderemos solicitar outro consentimento de sua parte, que autorizará a coleta de dados pessoais com objetivo ú nico de produzir conteú do personalizado para você .

1.4.3 How the data will be used

A MultLeadas, sempre respeitando sua vontade e opiniã o, utilizará de seus dados exclusivamente para personalizar conteú dos de seu interesse, lembrando que a qualquer momento você poderá optar por cancelar nã o somente o acesso aos dados, mas, também, poderá descadastrar qualquer recebimento de publicidade e/ou informativo. A tı́tulo de exemplo, a MultLeadas poderá :

  • Utilizar-se de seu e-mail para envio de material de marketing ou newsletters;
  • Utilizar-se de seu endereço pessoal e/ou comercial, a depender das informaçõ es repassadas por você quando do cadastramento em nossos meios digitais e/ou fı́sicos para envio de material de marketing ou newsletters;
  • Utilizar-se de seu contato de telefone, inclusive via mensagens por aplicativos, momento em que colaboradores e parceiros da MultLeadas poderã o entrar em contato, sendo que, o contato, inclusive, poderá ser realizado por intermé dio de plataformas digitais automatizadas;

1.5 We will not share your data!

MultLeadas will not share your non-anonymous or anonymized personal data with any legal entity other than the brand holder, which is the legal entity MultLeadas (CNPJ 29.439.066/0001-64), as well as entities within the same Economic Group and service providers whose purpose is to protect your data. The sharing of this data with third parties unrelated to the activities carried out by MultLeadas is strictly prohibited.

1.6 Your data is personal and yours!

According to Article 1 of Law No. 13.709/2018, the General Data Protection Law (LGPD), the purpose of safeguarding personal data is to 'protect the fundamental rights of freedom and privacy and the free development of the natural person's personality.' Therefore, the aforementioned legal protection, although already covered by the 1988 Federal Constitution and the Civil Code, only came to clarify that you, the user, will always be the holder of your personal data, which, with your express authorization—something we will always request—will be used to optimize an environment that may interest you.

1.7 Data retention period

Seus dados pessoais serã o guardados, de forma segura, cujo tempo de guarda observa nã o somente o prazo legal, mas, também, quando ausente alguma determinaçã o legal, o perı́odo necessá rio para que nossos colaboradores excluam suas informaçõ es de nosso banco de dados. Desta forma, seus dados serã o mantidos pelo perı́odo abaixo:

  • Enquanto sua relaçã o conosco se mantém, por intermédio de seu cadastro em alguma de nossas plataformas fı́sicas ou digitais, o que esperamos que permaneça indefinidamente, pois queremos você sempre por perto, seus dados pessoais permanecerã o conosco, sempre seguros!
  • Em caso de solicitaçã o de cancelamento de seu cadastro, que poderá ser feito de forma simplificada, seja por um simples “clique” no ambiente digital ou uma solicitaçã o expressa no meio fı́sico, o que esperamos que nunca ocorra, a MultLeadas excluirá definitivamente seus dados no prazo de até 72 (setenta e duas) horas, haja vista tã o somente o perı́odo burocrá tico para um de nossos colaboradores excluir de forma segura e definitiva os seus dados;
  • Considerando que você, usuá rio, poderá demonstrar interesse (leads) em nossos anú ncios e publicaçõ es, mas, contudo, nã o realizar o cadastro em nossos meios digitais e/ou fı́sicos, permitindo, por outro lado, o acesso de dados atravé s de cookies, seus dados poderã o ser armazenados pelo perı́odo de até 05(cinco) anos. Contudo, em qualquer momento você poderá desautorizar o compartilhamento de cookies, e, desta forma, seus dados serã o excluı́dos no prazo de até 72(setenta e duas) horas;

1.8 Digital security

Above all, your security will always be our priority, and as such, it begins the moment you register through your personal password, which is non-transferable. Therefore, do not share it and do not allow third-party access to your secure environment! On the other hand, it is important to note that MultLeadas works continuously, updating its security system, which covers both the user who registers in our digital environment and the user who shows interest in our publications and promotions. Just for the sake of observation, MultLeadas employs numerous practices that can prevent any harm to your data, such as:

  • Password encryption and other critical data
  • TLS for data transfer
  • Use of cloud services with security certifications such as ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402, and PCI DSS
  • System monitoring
  • Edge firewall with IDS (Intrusion Detection System) features
  • Anti-malware
  • Anti-phishing
  • Content control and VPN

Despite the ongoing efforts to protect your data, if you notice anything that compromises the security of your information, we kindly ask you to contact us immediately through our support channels.

1.9 Our contact

We kindly highlight that your personal data is highly personal, and your will shall prevail. Therefore, if you believe that your data has been used in a manner inconsistent with our Privacy Policy, or even if you wish to suggest an essential point that may have been overlooked, MultLeadas provides a dedicated channel to assist you.

  • E-mail: jamir@4bi.com.br

1.10 Constant evolution

Given all the points mentioned, we must emphasize that MultLeadas is also committed to the constant update and improvement of this Privacy Policy. Therefore, when you return to visit us, you may be required to provide a new authorization for data usage. If that happens, it will likely be because your browser cookies were deleted or this Privacy Policy has been updated.